Our working definition of coaching is the means by which a person supports another in improving their performance. Teams of individuals who support each other through effective feedback and who work within a culture of continuous improvement create a competitive and sustainable advantage for their organisation.

We work with our client’s people to understand and put into practice the following key means of improving performance:

• Understanding the difference between Impact and Intent
• Recognising the true power of feedback in improving individual and team performance; using feedback models effectively in the work place
• Using a robust structure in our coaching approach
• Recognising the importance of Self Awareness in effective work place coaching; understanding the impact we ourselves have on a “good day” or a “bad day”
• Delivering our feedback messages in a way that is optimum to the recipient and therefore more likely to succeed in achieving objectives

We provide our clients with:

• Executive and senior management coaching
• Performance coaching techniques
• Coaching and mentoring programme design and implementation
• Coaching practice - including "real plays" and scenario design, using experienced actors
• Online and telephone coaching support on a one-to-one basis
• Online 360 degree feedback and Emotional Intelligence assessments
• External mentoring support

Check your sector for details of specific coaching programmes applicable to your profession or role.